Customer Reviews

Car service was completed to time. Payment transaction was smooth

Such an easy experience! Very pleased with all aspects of the process

Went to get my new sticker. Everyone was nice and professional.

Quick easy transaction and no hard sell. Very responsive team.

Your manager, Mike has been amazing and so helpful from the start to finish.

Had nail in tire, they ordered new tire and replaced damage one in same day. Great

Good. Price has increased significantly which might deter me from coming back.

I was pleasantly surprised how nice Copeland Chevrolet is. I was greeted by Ben my salesman who was ready to go as I had arranged an appointment the day before. He immediately got me comfortable and offered snacks and refreshment which was excellent. Ben was quickly able to answer all my questions and get me out for a test drive which went well. After being satisfied with the truck and an agreed upon price quote we moved forward to the Business manager Joe who was on the ball and did a great job getting my application completed and sent in for approval. Shortly after I was approved and able to include any add-ons like tire and rim coverage. The next day I showed up the truck was ready to go with everything, how amazing. Ben gave me the full tour of how everything works and assisted me with getting hooked up to OnStar and familiarized with Sirius XM radio. It was really nice to get a couple bottles of water and snacks complimentary from the dealership. Finally I had the pleasure of getting a tour of the service department and personally met and spoke to the service manager Matt who is a highly skilled and likeable professional. Very nice waiting room for service with free WiFi and good vending machines. Thanks everyone at Copeland A++.

Was looking for the Shoreline Metallic Blue for about three weeks. The team at Copeland are very professional and made the purchase seamless. Thank you Very Respectfully David

Great

Easy to schedule. Quick and efficient.

Friendly staff. Timely service. Unfortunately, the mechanics weren't able to diagnose the issue.

Everybody was extremely helpful and friendly

All work was completed on time, and returned spotless.

Brian Butka was absolutely fantastic! He was extremely helpful as this was my first time buying a car myself since my husband recently passed away. He was so kind and helpful and walked me through every step of the process. I appreciated his kindness and support very much. He is a wonderful man and a great asset to Copeland.

Two items. One is more GM related than the dealer. Disappointed that a proper replacement power steering unit could not be found for my 2016 Buick Lacrosse, however the dealer went beyond expectations to find one that would consistently perform. Second, dealer went out of their way to find me a suitable replacement vehicle and handled it efficiently and expediently.

It was very good, I wasn���t sure that I was going to purchase the vehicle that day. When I did decide, everything went very smooth and I drove the car off the lot within 3 hours, registration and inspection was completed the next morning. Very satisfied!!

Staff was helpful and not pushy as I already knew what I wanted. Process took a few days longer than it should have due to the dealership being "busy while they were short staffed". It is what it is.

Brian Butka was Excellent!!! Not pushy. Cared for my needs. Couldn't ask for anything better!

Brought my Traverse in for a regular oil change. The service team did their usual thorough job and found two issues with the car, rear brakes and a milage triggered service. Without their diligence I might have suffered brake issues on the highway. They did the repairs and had me on my way within a few hours. Even with the change in ownership (Durand Chevrolet became part of the Copeland family) the same excellent service team remained. I will continue to use them for servicing my vehicles as I always have.